Having joined Avis in November 2003, the Gazing Performance Sales Training could not have come at a better time. The management workshop helped provide a framework for Avis Sales Direct (ASD) current performance management reporting. These include daily performance management tools and a comprehensive End of Month Performance Review. Both of which have been developed through course material and additional help from Ian Cochrane in the following weeks.
The programme with ASD to introduce
the new sales map was not only enjoyable but helped cement and provide
the understanding behind the new performance measures that are now in
place. The team are all starting to use the same terminology and phrases
throughout the whole process, which is evident in the standard of marks
in the call auditing system now in place. There has been an increase in
performance across the whole team since it was introduced in January 2004.
This is testament to the simple and understandable sales map now in place.
Kelly Jones, Team Manager, Sales Direct
In 2003 when the Inside Managing Sales model was overlaid on top the selling model this provided a more robust set of tools for the Team Manager and myself to provide a space for the sales team to flourish - the results speak for themselves. Overall we have been very successful through using the GP sales model as we have adopted it as a cornerstone of the department.
Ian Roberts, Head of Sales Direct
Neil Gurdin, OKI Systems (UK) Limited